amazon prime says chrome isn't updated but it is

3 min read 22-01-2025

amazon prime says chrome isn't updated but it is

Meta Description: Frustrated because Amazon Prime Video keeps saying your Chrome browser isn't updated, even though it is? This comprehensive guide offers proven troubleshooting steps to fix this annoying issue and get back to streaming. We'll cover everything from simple restarts to more advanced solutions, ensuring you can enjoy your favorite Prime shows without interruption. Learn how to check for updates, clear cache and cookies, and even try different browsers if necessary!

Why Is Amazon Prime Video Saying My Chrome Browser Isn't Updated?

This frustrating error message on Amazon Prime Video—claiming your Chrome browser is outdated when it clearly isn't—is a common problem. The root cause is often a mismatch between the browser version Prime Video expects and the version actually running, or corrupted cached data. This can also be due to browser extensions interfering with Prime Video’s functionality. Don't worry, though; there are several solutions to try.

How to Fix the "Chrome Not Updated" Error on Amazon Prime Video

Here's a step-by-step guide to resolve this issue:

1. Verify Chrome is Actually Updated

This might seem obvious, but let's start with the basics:

Open Chrome: Click the three vertical dots in the top right corner.
Select "Help": Then click "About Google Chrome."
Check for Updates: Chrome will automatically check for and install any available updates. Once complete, it will display "Google Chrome is up to date."

If an update is available, install it and restart your browser. Try accessing Prime Video again.

2. Restart Your Computer and Browser

Sometimes, a simple restart can clear temporary glitches. Close all Chrome windows completely. Restart your computer, then reopen Chrome and try Prime Video.

3. Clear Chrome's Cache and Cookies

Cached data and cookies can sometimes conflict with website functionality. Clearing them can often resolve issues:

Open Chrome Settings: Click the three vertical dots (More) > Settings.
Go to Privacy and Security: Click "Clear browsing data."
Select "Cached images and files" and "Cookies and other site data." Choose a time range (e.g., "Last hour" or "All time"). Click "Clear data."
Restart Chrome: Try accessing Prime Video again.

4. Disable Chrome Extensions

Extensions, while helpful, can sometimes interfere with websites. Temporarily disabling them can help pinpoint the culprit:

Open Chrome Extensions: Type chrome://extensions/ in the address bar and press Enter.
Disable Extensions: Toggle the switch next to each extension to disable it.
Restart Chrome and Test Prime Video: If the error disappears, re-enable extensions one by one to find the one causing the problem.

5. Try a Different Browser

If the problem persists, try accessing Prime Video using a different browser like Firefox, Edge, or Safari. If it works in another browser, the issue is likely specific to your Chrome installation.

6. Reinstall Chrome

As a last resort, consider reinstalling Google Chrome. This will completely remove the current installation and replace it with a fresh copy. Be sure to back up your important bookmarks and settings before doing this.

Uninstall Chrome: Use your operating system's control panel or settings to uninstall Chrome.
Download and Install: Download the latest version of Chrome from google.com/chrome and install it.

7. Check your System Date and Time

In rare cases, an incorrect system date and time can cause compatibility issues. Make sure your computer's clock is set correctly.

8. Contact Amazon Support

If none of these steps work, contact Amazon Prime Video support directly. They may have specific troubleshooting steps or be aware of any known issues.

Preventing Future "Chrome Not Updated" Errors

Keep Chrome Updated: Enable automatic updates in Chrome settings.
Regularly Clear Cache and Cookies: This helps prevent buildup of conflicting data.
Manage Extensions Carefully: Only install extensions from reputable sources.

By following these steps, you should be able to resolve the "Chrome not updated" error message on Amazon Prime Video and get back to enjoying your favorite shows. Remember to start with the simplest solutions and work your way down the list. Remember to always back up your important data before attempting major troubleshooting steps like reinstalling Chrome.